Location and Job Title:

Youth & Camp Office Manager and Operations Coordinator
JCC of Stamford
1035 Newfield Ave
Stamford, CT 06905

Principal Responsibilities:

Position Overview

The Stamford JCC is seeking a dedicated Youth & Camp Office Manager and Operations Coordinator to serve as the central hub for all K-5 enrichment programs, childcare services, and camp operations. This full-time, on-site position combines office management, customer service, vendor coordination, and transportation logistics to ensure seamless program delivery and exceptional family experiences. As the primary point of contact for families and participants, you will act as a concierge for registration across all youth programs while supporting the operational excellence that defines our community-centered approach.

Key Responsibilities

Program Operations & Administration

• Serve as primary point of contact for all youth and family participants, providing best-in-class customer service for registration across K-5 enrichment programs, childcare, and camp services
• Manage enrollment processes including application intake, document collection, family communication, and registration coordination through CRM systems
• Coordinate daily operations for multiple youth programs including KidsPlace After School, Day Camps@The J, vacation day programming, and enrichment classes
• Oversee scheduling functions for programs, staff, activities, and facility usage to maximize efficiency and minimize conflicts

Vendor Management & Procurement

• Manage vendor relationships for program supplies, equipment, food services, and specialty programming needs
• Coordinate purchasing activities including ordering supplies, processing invoices, maintaining inventory, and ensuring budget compliance
• Liaison with external service providers for maintenance, equipment rental, transportation services, and contracted programming
• Assist with contract negotiation and service agreements for camp and youth programming vendors in collaboration with leadership

Transportation Coordination

• Serve as Transportation Coordinator managing all aspects of youth program transportation including field trips, camp excursions, and off-site activities
• Manage transportation logistics including route planning, staff assignments, permission documentation, and emergency protocols
• Maintain transportation records and ensure proper licensing, insurance, and safety compliance for all program-related travel

Customer Relations & Family Engagement

• Provide exceptional customer service to families through phone, email, and in-person interactions regarding program information, registration, and concerns
• Facilitate family communication including program updates, schedule changes, important announcements, and emergency notifications
• Support family engagement initiatives including orientation sessions, special events, and community-building activities
• Resolve operational issues and customer concerns in collaboration with program leadership

Technology & Data Management

• Manage CRM system for participant enrollment, family information, program tracking, and communication workflows
• Support technology transformation initiatives during mid-year system changes, including data migration and staff training
• Maintain accurate databases for enrollment, attendance, billing, and program evaluation purposes
• Generate reports for program management, compliance requirements, and strategic planning

Minimum Qualifications:

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, Education, or related field preferred
• 1-3 years of experience in office management, customer service, or youth program administration
• Experience with enrollment coordination or registration management in educational, camp, or youth programming environments

Technical Skills

• Proficiency in Microsoft Office Suite including Excel, Word, Outlook, and PowerPoint for daily operations and reporting
• CRM experience with customer relationship management systems, databases, and enrollment software platforms
• Comfort with technology transformation and ability to adapt to new systems and software implementations during organizational changes
• Data management skills including database maintenance, report generation, and analysis capabilities

Professional Competencies

• Exceptional organizational skills with proven ability to manage multiple projects, deadlines, and competing priorities simultaneously
• Strong customer service orientation with excellent verbal and written communication skills for diverse family populations
• Vendor management experience including contract negotiation, relationship building, and performance monitoring
• Problem-solving abilities with capacity to resolve operational challenges and customer concerns efficiently

Physical Requirements & Work Environment

• On-site position requiring full-time presence at the Stamford JCC campus during business hours
• Ability to lift up to 25-30 pounds for supply management and event coordination
• Flexibility for occasional evening and weekend work during special events, camp sessions, and program activities
• Multi-tasking capabilities in fast-paced environment with frequent interruptions and varying priorities

Salary:

$50000

Agency Information:

The Stamford Jewish Community Center is a cultural, educational and recreational center, offering exceptional programs, classes and special events designed to enrich the mind, body and spirit. While we are driven by the Jewish values of welcoming guests, kindness, respect, and communal responsibility, we warmly welcome people of all ages, faiths, ethnicities and backgrounds.