The Concierge is responsible for carrying out PJCC's commitment to service its members in the best fitness environment possible with the friendliest staff, most educated members, cleanest facility, most ethical business practices and state of the art equipment. This person will oversee customer service initiatives that support client satisfaction for fitness center programs, services and membership. The concierge will also be a leader in key retention efforts focusing on member engagement, client satisfaction and a comprehensive onboarding process for new members.
This position will be responsible for driving membership engagement and long-term retention by connecting Members and Public users to programs that meet their needs through the JCC onboarding program. Manages high cancel risk members by working with them to engage and use their membership.
In addition, this position will:
Welcoming with joy people of all ages, faiths, and backgrounds, our innovative Center provides programs and services designed to meet the needs of everyone from infants to seniors.
Come work out in our 50,000 square foot Byer Athletic Center; take a class at our Koret Learning Center; create a lifetime of memories for your children at our award-winning preschool or at Camp Keff.
At the PJCC we believe in a 'Wellness Your Way' approach to overall wellness. Wellness Your Way is an integrated approach to help youth and adults of all ages experience greater well-being by helping you identify your own, unique wellness formula and create a plan to put that formula to work in your life.
Your personal wellness formula serves your whole life, and it is unique to you. Your formula includes Nourish, Move and Engage activities that are the building blocks of a life well-lived.