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Location and Job Title:

Director of Operations
Jewish Community Center of San Francisco
3200 California Street
San Francisco, CA 94118

Principal Responsibilities:

GENERAL DESCRIPTION:

The Director of Operations oversees the day-to-day coordination of all JCCSF activities (programs, events, rentals, building projects and COVID response). In addition, this position oversees Front Desk/Customer Service operations as well as all leased operations (retail, caf?, garage). Additionally, the Director of Operations supervises the Director of Security to ensure the organization has robust and effective training of guards, safety and security practices, and emergency response planning and training.

RESPONSIBILITIES:

Internal Coordination:

• Lead cross-functional teams (operations and program) in the day-to-day planning, coordination, and execution of all activities - acting as facilitator, mediator and problem solver and when necessary, decision-maker.
• Maintain a holistic viewpoint on all activities aligned with the organization's mission and financial objectives and anticipate operational conflicts and challenges.
• Manage process and procedures for allocating the use of space and vehicles. Manage and oversee our Space Utilization System (SUE), ensuring proper use, training, and reporting.
• Develop and ensure appropriate metrics are in place to monitor space utilization and operational efficiencies.
• Lead and facilitate regular meetings with operational and program teams to plan for upcoming activities.
• Organize operational information, data and feedback and share with COO, to inform critical decision making.
• Primary point person on various cross functional operational projects, as delegated by the COO.

Front desk Operation and Customer Experience:

• Supervise the Customer Service Manager and indirectly supervise the customer service (Front Desk) team.
• Ensure that the Front Desk team has the appropriate training, standards, systems, and metrics in place to achieve a high level of ambassadorship and customer experience.
• Ensure the Front Desk team is trained to support emergent situations (security, customer experience, natural disasters, etc).
• Develop a customer service/experience approach that is clear and trainable and can be replicated throughout the organization.
• Create and manage the Front Desk budget.

Security and Emergency Response:

• Day to day supervision of the Director of Security.
  1. Director of Security has a direct line report to the COO for any imminent security threat, incident, or crisis management.
• In partnership with the Director of Security, lead the planning of JCCSF Emergency Response Planning and Training program. Ensure the workforce is trained and competent in responding to a range of emergency scenarios.
• Manage an evolving team of senior staff highly trained to lead our response through various emergency response scenarios.
• Develop and ensure business continuity plans that are robust, monitored and refined as our environment evolves.
• Ensure that daily security operations are managed effectively with a high degree of professionalism and training.
• Ensure regular security audits are conducted by outside experts.

Leased Operations:

• Manage all leased operation relationships: caf?, gift shop, parking.
• Ensure contractual compliance for lessor and lessee.
• Ensure effective coordination between lessee and JCCSF partners (marketing, customer service, facilities, IT etc).
• Create and manage the leased operation budget.

Minimum Qualifications:

REQUIREMENTS:

• BA/BS degree or equivalent combination of education and experience
• Experience supervising teams of six or more people, as well as experience supervising management-level staff
• Strong leadership skills and consensus-building abilities.
• Experience developing and implementing effective business and operational plans.
• Ability to resolve conflict with teams and with users/stakeholders, both internally and externally. Resourceful and creative problem solver.
• Ability to inspire and enable others to perform to goals and objectives.
• Ability to resolve conflict with teams and with users/stakeholders, both internally and externally. Must be a resourceful and creative problem-solver.
• Experience leading service change in a complex operating environment.
• Experience with and ability to manage complex operational situations that involve staff from all levels of the organization and across multiple departments.
• Extensive operational management experience, preferably within a complex and multiple activity environment.
• Experience with security operations and emergency response planning preferred.
• Experience in developing and implementing workforce training programs preferred.
• Strong computer skills, including Office 365. Salesforce experience a plus.

WORKING CONDITIONS:

Working conditions are typical of an office environment. All work to be performed on-site.

PHYSICAL REQUIREMENTS:

Physical requirements are typical of those needed in an office environment. Work includes standing, sitting, use of computers. Work duties include walking through the building and responding quickly in the event of an emergency, including the ability to move and transport emergency supplies.

STATUS:

Benefited, exempt supervisory position

HOURS:

Full-time

SCHEDULE:

Regular business hours, Monday - Friday. Occasional night or weekend hours as needed.

HEALTH & SAFETY:

In order to keep staff and participants as safe and healthy as possible, all staff working on-site will be required to be vaccinated (COVID-19) prior to beginning work. Please reach out to HR@jccsf.org if you have questions.

Salary:

$105,000 - $120,000

Agency Information:

Urban and inclusive, the Jewish Community Center of San Francisco (JCCSF) celebrates our vibrant city and its people. We explore Jewish culture and traditions as a pathway for joyful, meaningful living. We're a community for everyone, using the power of gathering together to share, inspire, support and restore. The JCCSF is located in San Francisco, CA at 3200 California Street (at Presidio).