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Bilingual Case Manager, Ukrainian Support
Commonpoint Queens - Samuel Field Y
58-20 Little Neck Parkway
Little Neck, NY 11362

Principal Responsibilities:

To apply, please send resume and cover letter to Minerva Garcia at

Commonpoint Queens is looking for a qualified Bilingual Case Manager for our Resilience program. The Social Worker serves as the primary person assessing and providing comprehensive case management services and supportive counseling to individuals attempting to access this program. The Social Worker will be responsible for conducting phone assessments, scheduling individual appointments, completing all program paperwork within the agencys client management system, and completing reporting to the funding source, as needed.

Commonpoint Queens operates under a framework of holistic (social, emotional, physical, and cognitive) services, a Human Development Model of a family-supported, strengths-based intervention, and hope-engendering practice, an individual hired for this Social Worker position will report to the Program Director.


COMMONPOINT QUEENS New York seeks a Case Manager, Ukrainian Support to provide resettlement, integration and other social inclusion services to Ukrainian Humanitarian Parolees (UHPs) through the Preferred Communities (PC) Ukrainian Supplemental and Matching Grant (MG) programs. Ukrainian language fluency is required, and Russian language fluency is strongly preferred. This position will provide linguistically and culturally-appropriate services in compliance with the requirements of the Office of Refugee Resettlement (ORR).

Note, this position is a full-time, temporary position starting ASAP and ending on Unknown, 2023, with the possibility of a full-time extension pending funding.


Receives comprehensive training on the Preferred Communities Program Expansion in Support of Ukrainian Parolees, Matching Grant (MG), Lautenberg family reunification program and other programs for which UHPs are eligible.

Receives and responds to phone and email inquiries from Ukrainians in the New York City area seeking support in the United States or for their Ukrainian relatives abroad.

Conducts outreach to identify eligible Ukrainians, including through outreach to Uniting for Ukraine (U4U) sponsors, Ukrainian families and local community-based organizations.

Performs initial screening to identify needs, assess whether Ukrainian families are in safe situations and prepare a family self-sufficiency plan.

Refers eligible individuals to internal and external resources, including employment services (MG or Refugee Social Services Program), intensive case management (PC), mainstream public benefits, refugee health screenings, ESL providers and more.

Assists with applications for Social Security cards, Employment Authorization Documents, drivers licenses, and school enrollment.

Conducts ongoing check-ins and follow-ups with eligible individuals for up to 90 days after initial intake and assessment.

Provides case management for UHPs enrolled in MG for the duration of the 8-month program period; provides intensive case management for UHPs enrolled in PC for the duration of the 1-year program.

Assesses need for and distributes emergency assistance for housing and other immediate needs.

Conducts community outreach and coordination in order to connect newly arrived Ukrainians in the New York City area to resources or organizations that can support their basic needs as possible.

Screens potential applicants for eligibility for COMMONPOINT QUEENS New Yorks Lautenberg family reunification refugee program, which allows eligible citizens of the countries of the former Soviet Union to access the United States Refugee Admissions Program (USRAP); refers eligible individuals to appropriate staff for AOR preparation.

Collaborates with COMMONPOINT QUEENS New Yorks Program Officer, Volunteer Services to support Ukrainians in the NYC area through in-kind donations or volunteer career mentorship, ENL tutoring, or interpretation.

Oversees volunteer interns as needed.

Other duties as assigned by supervisor.

Minimum Qualifications:


Undergraduate degree required.

1-2 years of relevant experience.

Fluency in Ukrainian required; fluency in Russian Optional.

Previous experience in refugee resettlement, social services and/or immigration law strongly preferred.

Experience with low-income, limited English, vulnerable immigrant populations preferred.

Knowledge of NYC social service organizations and resources for basic needs of needy New Yorkers desired; familiarity with NYC Ukrainian grassroots organizations helpful.

Ability to supervise interns and volunteers as needed.

Strong oral and written communication skills.

Ability to prioritize and multi-task several urgent projects in a fast-paced environment.

Proficiency in Microsoft Word, Outlook, Excel and PowerPoint.


COMMONPOINT QUEENS stands for a world in which refugees find welcome, safety and opportunity.


Drawing on our Jewish values and history, COMMONPOINT QUEENS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome - Acogimiento - Hospitalit? - (Hachnasat Orchim)

We Welcome the Stranger

Justice - Justicia - Justice - (Tzedek) We Pursue Justice

Empathy - Empat?a - Empathie - (Chesed) We Approach our Clients with Empathy

Partnership - Compa?erismo - Coop?ration - (Chevruta) We Believe in Changing the World through Partnership

Courage - Coraje - Courage - (Ometz) We Act with Courage to Build a Better World

Resilience - Resiliencia - R?silience - (Ruach) We Adapt and Thrive, Continuously Demonstrating our Resilience


$45,000 - $55,000

Agency Information:

Commonpoint Queens is a non-profit, multi service agency with a flagship site in Forest Hills and 50 additional sites throughout the community that provides a diverse array of programs and services to over 35,000. Our mission is to sustain and enhance the quality of family and individual life for all members of our community, regardless of religion, ethnic or cultural background, national origin, gender identity or expression, sexual preference, age, or disability, within a pervasive and inclusive environment that facilitates individual growth, meets individual needs and builds community. We accomplish this mission through a broad range of social, educational, and recreational services that reach community members of all ages and backgrounds.