Location and Job Title:

Director Charles Schusterman JCC
Charles Schusterman JCC
2021 E 71st St
Tulsa, OK 74136

Principal Responsibilities:

Jewish Tulsa seeks a dynamic, relationship-driven, and operationally strong Director of the Charles Schusterman JCC to lead one of our community's most visible and essential institutions. The Director is responsible for the JCC's overall strategy, day-to-day operations, financial performance, program excellence, member experience, facility stewardship, and integration with Jewish Tulsa's broader mission.

This role requires a leader who can build a culture of hospitality and accountability, grow membership and earned revenue, deliver high-quality programs for all ages, and cultivate strong partnerships across Tulsa and the wider Jewish community.

Minimum Qualifications:

Strategic Leadership & Vision

• Set and execute a clear strategic direction for the JCC aligned with Jewish Tulsa's organizational priorities.
  
  
• Translate vision into measurable goals across membership growth, program participation, earned revenue, customer satisfaction, and community impact.
  
  
• Identify new opportunities for innovation, partnerships, and program expansion.
  
  

Operations & Member Experience

• Oversee day-to-day JCC operations, ensuring a safe, welcoming, well-run, and high-service environment.
  
  
• Build and monitor systems for exceptional member/customer experience (service standards, feedback loops, issue resolution, retention).
  
  
• Ensure policies, procedures, and best practices are documented, trained, and consistently followed.
  
  

Program & Service Excellence

• Provide executive oversight for core program areas (e.g., fitness/wellness, aquatics, youth/family engagement, arts/culture, adult education, sports/recreation, community events).
  
  
• Ensure program quality, enrollment targets, staffing plans, and continuous improvement.
  
  
• Use data to evaluate impact and performance; adjust offerings to community needs.
• Provide monthly reporting on key performance indicators to ED and quarterly updates on metrics to Board of Directors.
  
  

Financial Management & Revenue Growth

• Lead the development and execution of the JCC annual operating budget, in coordination with Jewish Tulsa finance leadership.
  
  
• Drive earned revenue: membership, program fees, rentals, sponsorships, and related income streams.
  
  
• Manage expense control, financial forecasting, and departmental performance dashboards.
  
  

People Leadership & Culture

• Recruit, develop, and retain high-performing staff; provide clear goals, coaching, evaluations, and professional development.
  
  
• Build a culture of teamwork, professionalism, warmth, and mission-driven service.
  
  
• Ensure appropriate training, scheduling, and coverage to meet operational and program needs.
  
  

Facility, Risk, and Safety Oversight

• Provide leadership for facility readiness and maintenance planning (in partnership with facilities/security teams as applicable).
  
  
• Ensure strong risk management practices, including emergency preparedness, child safety protocols, incident reporting, and compliance.
  
  
• Collaborate with Jewish Tulsa leadership on security procedures and community-wide safety priorities.
  
  

Community Relations & Partnerships

• Serve as a visible ambassador for the JCC, cultivating relationships with members, donors, community leaders, and partner organizations.
  
  
• Collaborate across Jewish Tulsa entities and programs to strengthen an integrated community "ecosystem."
  
  
• Represent the JCC in public forums, community coalitions, and relevant professional networks.
  
  

Fundraising Support & Stewardship (in partnership with Development)

• Partner with the Development team to support fundraising goals connected to JCC programs, participation growth, and capital priorities.
  
  
• Help identify donor prospects, support stewardship, and provide programmatic content for proposals and impact reporting.
  
  
• Participate in donor cultivation and sponsor engagement tied to JCC initiatives.

Qualifications

Required

• 7+ years of progressive leadership experience in a JCC, nonprofit, community center, recreation/fitness organization, or comparable mission-driven institution.
  
  
• Demonstrated success managing teams, budgets, and complex operations.
  
  
• Strong business acumen with a track record of revenue growth and/or earned-income performance (membership, programs, services).
  
  
• Excellent interpersonal and communication skills; able to lead with warmth, clarity, and accountability.
  
  
• Ability to work some evenings/weekends based on community events and operational needs.
  
  

Preferred

• Experience in the Jewish nonprofit ecosystem (JCCs, federations, synagogues, camps, or Jewish communal organizations).
  
  
• Experience with capital projects, facility modernization, or major program expansions.
  
  
• Background in fitness/wellness operations, youth/family programming, and/or community event leadership.
  
  
• Familiarity with Jewish culture, holidays, and community norms (or demonstrated ability to learn quickly and lead respectfully).

Core Competencies

• Mission-aligned leadership: balances operational excellence with community values.
  
  
• Hospitality mindset: creates a culture where every person feels seen and welcomed.
  
  
• Execution & accountability: sets goals, tracks results, and delivers outcomes.
  
  
• People development: builds teams, coaches leaders, and retains talent.
  
  
• Financial discipline: manages budgets, forecasts, and performance drivers.
  
  
• Partnership-building: collaborates across departments and with external stakeholders.

What Success Looks Like (First 12-18 Months)

• Improved member satisfaction and retention, with clear service standards and feedback systems.
  
  
• Stronger program performance (enrollment, revenue, quality outcomes) with data-driven evaluation.
  
  
• A high-functioning team culture with clear roles, expectations, and development pathways.
  
  
• A balanced, sustainable operating budget with a forward-looking growth plan.
  
  
• Strong internal collaboration with Jewish Tulsa leadership, development, finance, and community partners.

How to Apply

Submit a resume and cover letter outlining your leadership experience, operational strengths, and why you are interested in leading the Charles Schusterman JCC at Jewish Tulsa.

Salary:

$75,000 - $85,000

Agency Information:

The Charles Schusterman Jewish Community Center serves families of all faiths and backgrounds. The CSJCC is a welcoming facility with membership open to all. Members enjoy our fitness center, pool, fun family programs, our 5-acre sports complex, indoor gymnasium, pickleball, squash and racquetball courts, and more.