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Location and Job Title:

FRONT DESK/CUSTOMER SERVICE/SALES POSITION
Riverdale YM-YWHA
5625 Arlington Ave
Bronx, NY 10471

Principal Responsibilities:

***Must be able to work Monday-Friday, 5:15 a.m.-1:45 p.m.***

The Riverdale YM-YWHA is seeking an outgoing, responsible and detail

oriented individual to work at our main reception desk.

This person will be responsible for delivering the highest quality customer

service to all members and guests through professional greetings, account

maintenance, and extensive knowledge of programs and services. They

will proactively meet the needs of members and accurately answer

questions.

Responsibilities include but are not limited to:

 Greeting members in a friendly and professional manner

 Providing top notch customer service at all times, including during

membership sales and related financial transactions

 Provide control of the building lobby including answering phones,

directing visitors, and ensuring appropriate information is relayed to

staff and members

 Assisting members, visitors and staff as necessary

 Taking in-person registrations

 Data entry and other computer work including MS Office and

in-house membership program

 Any other assignments as assigned by supervisor


Minimum Qualifications:

 High School Diploma or GED

 Minimum of six months customer service or receptionist experience

 Communication, and organizational skills

 Self-motivated

 Proficiency in Word, Excel, Outlook and ability to learn our

membership software, Daxko

 Ability to prioritize and handle multiple tasks

 Thrives under pressure

 Knowledge in fitness programs is helpful

 Must be able to work occasional special events throughout the year,

sometimes on Sundays

The ideal candidate:

 Has strong communication and listening skills

 Must be detail-oriented

 Adapts to changing work environments and maintains a good working

relationship with co-workers, donors, members and activity

participants

 Fluent in Spanish is preferred, but not necessary

Pay rate $15.00 per hour