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Location and Job Title:

Help Desk Technician
Marlene Meyerson JCC Manhattan
334 Amsterdam Ave
New York, NY 10023

Principal Responsibilities:

The Help Desk Specialist's role is to provide excellent customer service and technical support to 300 end users. The Help Desk Specialist provides support and maintenance of the organization's desktop computing environment.

This position assists the Network Systems Administrator and contractors in the management and administration of the organization's local area network, servers, internet connectivity and voice and data systems.

This includes responding to user questions and requests and installing, diagnosing, repairing, maintaining, and upgrading all PC and Mac hardware, desktop software and equipment to ensure optimal workstation performance. T

his position will also troubleshoot problem areas in person, by telephone, email or via remote desktop in a timely and accurate fashion, and provide end-user assistance where required.

This position is responsible for maintaining the ticketing system and documenting all requests and actions related to technology services. We are committed to exceptional customer service. The Help Desk Specialist will need to provide timelines and accurate, courteous and professional support to all users.

Minimum Qualifications:

Desktop, Application and Software Support

Position Requirements

Education & Certification

Knowledge & Experience

Personal Attributes

Work Conditions.

To apply, please send cover letter including requirements and resume.

Salary range: $50,000 - $56,000

Diversity is a core value of the Marlene Meyerson JCC Manhattan. We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

Salary:

45,000 - 55,000

Agency Information:

The mission of the Marlene Meyerson JCC Manhattan is to build an inclusive Jewish community that celebrates the strength of diversity. We are a home for individuals and families of all backgrounds to grow and to learn, and to care about and deepen their connections to one another. Rooted in Jewish values, our cultural, social, educational, and recreational programs offer multiple pathways into the richness of community life for members of all ages. Through our partnerships and programs, we seek to fulfill our responsibility to the people of Israel and Jews throughout the world, and to improve the quality of life in our neighborhoods and our city.