REPORTS TO: Business Operations Director
The Registration Associate is responsible for assisting with the registration process for multiple programs as well as contributing to the high standard of MJCCA's customer service to current and prospective families. The position is full-time, 40 hours per week, occasionally requiring weekend and evening hours.
o Handling data entry process and ensuring registrations are entered accurately into both the financial database as well as the camper management database.
o In partnership with registration team, develop payment plans for families and communicate agreed up on plans to families.
Work with accounting and registration departments to ensure information is properly tracked and documented.
o Manage changes to all registrations.
o Process all payments and communicate outstanding balances to Business Operations Director.
o Provide follow-up customer service (phone, email, and in person) to all families.
o Respond to any emails, phone calls, and other requests within one business day.May involve responding to emails or calls outside of the regular workday.
o Communicate changes, issues or requests to the appropriate internal department.
o Handle all families' personal and financial information with the highest level of confidentiality.
o Assist community members with logging into the online registration system.Troubleshoot issues as they arise.
EDUCATION AND EXPERIENCE:
Bachelor's Degree preferred or equal experience in related office environment.
Experience: 1 year minimum of customer service, registration or database management.
Impacting more than 55,000 people annually, the Marcus Jewish Community Center of Atlanta is welcoming to people of all faiths, ages, and backgrounds. One hundred years ago, Jews with vastly fewer resources than today built a Jewish Community Center in Atlanta. With little more than their passion for a better life, they built a safe, secure, and vibrant community center for their families and for all of the Jewish Atlanta families who followed.
The MJCCA has always given the community a place to gather and connect with friends and family through meaningful programs and much-needed services. For 100 years, the MJCCA has turned everyday minutes into Jewish moments that are remembered for a lifetime.