Location and Job Title:
Associate Director of Membership
Betty & Milton Katz JCC
1301 Springdale Rd.
Cherry Hill, NJ 08003
JOB SUMMARY: To oversee all aspects of member acquisition and retention, including the implementation of a robust sale driven focus. Must possess exceptional customer experience for guests and members alike. Also responsible for the day-to-day operations of a multi-faceted department both front-facing and administratively.
ESSENTIAL JOB ROLES AND FUNCTIONS:
A. Develop and implements creative acquisition initiatives to increase membership, including but not limited to sales commission plan, community relations, and special membership events and activities
B. In conjunction with the Marketing Department, develop and implement appropriate outreach and communication with regards to membership engagement and retention as well as prospect outreach initiatives.
C. In cooperation with the assistant membership director, supervises membership administrative and Guest Services Staff
In conjunction with the membership director, provide ongoing and annual feedback on performance, including setting goals and coaching to achieve those goals.
Implements and maintains organizational policy and procedure.
Assists with schedule needs
D. Monitors. executes and implements updates to all membership protocols from prospecting through termination.
create and implement standard operating procedures for every aspect of the membership department
E. Actively work with Committee Chairs, Executive Staff and Board of Directors
Alongside the membership director, collaborates with JCC Committee chairpeople to set membership priorities
Alongside the membership director, provide presentations to the respective Committees, Board and to other forums regarding the Membership Services Department and its activities
F. Manages Departmental Budget
Alongside the membership director, collaboratively develop a departmental budget to accomplish goals and objectives
Monitors, evaluates, and makes recommendations as it relates to the membership budget
G. Operates the CRM software to maintain all records for the agency
H. Acts as a member of the agency management team
Position reports to Membership Director
Position supervises the Assistant Membership Director, Membership Lead Associate and Calendar Administrator
To perform the job successfully, an individual should demonstrate the following competencies:
Strategic Thinking - Develops strategies to achieve organization goals. Understands organization's strengths and weaknesses. Adapts strategies to changing conditions. Displays willingness to make decisions. Includes appropriate people in decision-making process. Takes calculated risks to accomplish goals.
Ethics - Treats people with respect. Works with integrity and ethically. Upholds organizational values.
Interpersonal Skills and Customer Service - Adapts to changing work environments and maintains a good working relationship with co-workers, donors, lay people and members. Shares skills with others. Manages difficult or emotional customer situations. Treats others with respect and consideration regardless of their status or position.
Project Management - Prioritizes and manages time effectively. Communicates changes and progress. Completes projects on time.
Technical Skills - Has an advanced knowledge of Microsoft Word, and Excel. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
Problem Solving - Displays original thinking and creativity. Identifies problems and develops solutions. Looks for ways to improve work processes and quality.
Teamwork - Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team over own interests.
Dependability - Demonstrates accuracy and thoroughness. Completes tasks on time. Uses time efficiently. Is consistently at work and on time. Maintains confidentiality.
Initiative - Undertakes self-development activities. Seeks increased responsibilities.
Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.
EDUCATION AND EXPERIENCE:
Bachelor's degree and or minimum 5 years' experience in a sales/ management position. Must possess excellent writing skills, computer knowledge in Microsoft Office and CRM Software. Ability to multi-task in fast paced environment
The Katz Jewish Community Center (JCC) is committed to promoting and enriching Jewish culture, heritage, values and lives by providing outstanding educational, social and fitness & wellness programs and experiences for our community.
Our vision is to be the premiere Jewish social, cultural, recreational and educational center that serves the South Jersey community. We strive to preserve and enrich Jewish culture, heritage and values by providing programs and services for all ages and abilities.
The Katz JCC was established in the South Jersey Jewish community in the 1940s with facilities in Camden and Pennsauken, NJ. As the facilities grew, the services we offered expanded.
The new JCC, the building we currently reside in, opened its doors in June 1997. Located on the Weinberg Community Campus in Cherry Hill, NJ, the JCC is the central place for the entire community.
The Katz JCC is home to our award-winning, state-licensed accredited Sari Isdaner Early Childhood Center for children as young as three months. The JCC also includes a state of the art health and wellness complex that provides fitness opportunities for all ages and abilities. Our award-winning after school programs, Just4Kids and JCrew, are the destinations for children K-8th grades which offer homework help, enrichment activities, computer lab and creative arts. We are also home to two award-winning South Jersey day camps, Early Childhood Camps at the Katz JCC for children ages 2-5, and the JCC Camps at Medford for campers ages 3-14. The JCC has also become a haven for Jewish organizations, children, youth and older adults and individuals with special needs.
The Katz JCC is proud to host numerous enriching educational, social and entertaining community events throughout the year. We encourage individuals of all faiths, cultures, ages and abilities to be a part of this dynamic and vibrant community.
Come visit us and see what we're all about. There's something about this place?.