Location and Job Title:
Customer service representative
Kings Bay YM-YWHA INC.
3495 Nostrand Ave
Brooklyn, NY 11229
Camp Customer service representatives will manage camp queries and complaints. Camp Customer representatives will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. We are looking for individuals who have a lot of energy, enthusiasm, and love working with children and their families!
Responsibilities (but not limited to):
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to summer camp inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our camps inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Some experience working with customer support.
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Kings Bay YM-YWHA strives to build and strengthen communities, create meaningful relationships and lasting friendships, and foster deeper connections among individuals, families, and partner institutions in Brooklyn.
From our flagship base in southern Brooklyn, where we operate a successful full-service community center, to our more recent inroads in Brownstone Brooklyn and North Brooklyn under the JCC Brooklyn umbrella, the Kings Bay Y has remained true to its 60-year-old mission.