Location and Job Title:
Salesforce Systems Business Analyst
Marcus JCC of Atlanta
5342 Tilly Mill Rd
Dunwoody, GA 30338
**Resumes Are Required When Applying. Please Make Sure to Upload Them***
POSITION TITLE: Salesforce Systems Business Analyst
REPORTS TO: Director of IS
The Marcus Jewish Community Center of Atlanta (MJCCA) is a non-profit organization that has served the Atlanta community for more than 100 years. Serving 12,000 members and over 55,000 people in the Atlanta community through a wide variety of innovative programs and vital services. The MJCCA was ranked among the Top Workplaces for nine consecutive years by the Atlanta Journal Constitution, and is widely regarded as one of the premiere JCCs in the country.
As a Top Workplace in Atlanta, we pride ourselves in providing our full-time staff with a great work-life balance, staff appreciation events, excellent health and wellness programs, retirement plan, life insurance, generous vacation and sick benefits. Employees also receive free family membership, which includes access to our state of the arts fitness center, indoor and outdoor aquatic centers, and additional discounts to all of our programs.
The Salesforce Systems Business Analyst works under the direction of the Director of Information Systems to support MJCCA managers, internal users, power user team members to administer, maximize, and enhance usage of our Salesforce org and related applications and systems while providing the highest level of quality support services to MJCCA members and program participants.
Principal Duties and Responsibilities:
Daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and permissions, customization of objects, fields, record types, page layouts and validations
Develop and create customized reports and dashboards
Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, managers, strategic planning and analysis staff and/or outside consultants as needed
Manage the software update testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
Assessing internal user satisfaction and concerns
Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as new application uses are developed
Assist with support of 3rd party integrations including website, access control, fitness, ticketing, etc.
Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements
Train new and existing users on how to use core Salesforce and associated applications
Keep application users informed about system functionality and enhancements
Logging and tracking identified system problems through resolution
Additional duties as assigned
If you join our 500 full-and part-time family of staff members, you will be part of an amazing agency
that has been voted as a Top 100 Workplace for 9 years in a row.
1+ years of total professional experience and/or relevant internships
Salesforce Systems Administrator Certification
Strong technical project administration skills
Strong interpersonal and relationship building skills
Ability and/or experience to identify requirements, analyze workflow and recommend efficient and effective workflow, and lead small projects
Understanding of relational databases and data integration tools
Experience with Salesforce development environment with the ability to review/build/modify
Experience with Salesforce Lightning
Proficient at an intermediate/advanced level with Microsoft Excel
Proficient at an intermediate/advanced level with Conga Composer and Conga Grid
Excellent verbal and written communication and analytical skills
Ability to work independently, as well as part of a team, on multiple projects
Other Desired Skills:
Creative problem-solving skills
Ability to work well under pressure and in a fast-paced environment
Self-starter and highly organized
High standard of integrity, ethics, and discretion
Strong written and verbal communication skills
Flexible and adaptable
Exemplary customer service and interpersonal skills
Impacting more than 55,000 people annually, the Marcus Jewish Community Center of Atlanta is welcoming to people of all faiths, ages, and backgrounds. One hundred years ago, Jews with vastly fewer resources than today built a Jewish Community Center in Atlanta. With little more than their passion for a better life, they built a safe, secure, and vibrant community center for their families and for all of the Jewish Atlanta families who followed.
The MJCCA has always given the community a place to gather and connect with friends and family through meaningful programs and much-needed services. For 100 years, the MJCCA has turned everyday minutes into Jewish moments that are remembered for a lifetime.