Location and Job Title:

Membership Associate (Part-time)
New Orleans JCC
5342 St. Charles Ave
New Orleans, LA 70115

Principal Responsibilities:

To apply, please send resume to Alison Marts at amarts@nojcc.org

The New Orleans JCC is seeking an outgoing, customer service-oriented professional to join the membership team as a part-time Membership Associate. Primary responsibilities include providing tours of the facility to potential members and communicating the benefits of membership to prospects via phone and email. The Membership Associate will also assist with Welcome Desk coverage and responsibilities, serving as a resource to existing members who may have questions or changes regarding their account.

Salary Range: $17/hr -$20/hr

Essential Duties and Responsibilities

The primary functions include, but are not limited to, the following:

• Provide tours of the facility and register new members, including insurance-based accounts
• Act as point person for the membership department on weekend and evenings
• Work directly with the Membership Director on projects, promotions, and processes as needed
• Assist Membership Director with member programming and engagement
• Know, understand, and be able to communicate the membership options, fees, and policies to new and current members
• Ongoing data validation to ensure the membership database up to date and accurate
• Coordinate referral gift distribution
• Provide clear and timely responses to member emails
• Assist with Welcome Desk coverage and responsibilities as needed

Minimum Qualifications:

Expectations

• Reliable, punctual, and a team player
• A self-starter and quick learner, completes assigned tasks in a timely and accurate manner
• Friendly, polite, outgoing, and comfortable interacting with diverse clientele
• Able to shift quickly from one task to the other, prioritize responsibilities and meet deadlines
• Show interest in and communicate with enthusiasm about all JCC programs, offerings, and events

Required Education/Work Experience/Competencies:

• College degree
• Strong written communication skills, including proper email etiquette
• Superior phone and in-person communication skills
• Ability to manage confrontations and uncomfortable situations
• Critical problem-solving skills
• Previous sales or retail experience
• Minimum of two years prior work experience (relevant internships may apply)
• Proficiency in Google Suite and Microsoft Office, experience with data base management preferred

Physical Requirements

• Requires frequent communication with others to exchange information, frequent moving about to accomplish tasks and provide tours, and frequent standing or sitting for prolonged periods.
• Occasionally requires working in noisy environment, the ability to lift, bend, and twist, and exposure to outdoor environment with exposure to extreme high and low temperatures and direct sunlight

Salary:

Under $25,000

Agency Information:

Our Community ...Values Jewish culture, practice and thought, and serves as an educational resource for JCC members and for all New Orleanians with an interest in Judaism...Knows that comfortable, clean and conveniently located facilities set the tone for everything we do at the JCC...Embraces health and wellness, and JCC Fitness Centers are committed to helping members achieve positive lifestyle changes...Embraces children through education, sports and family activities...Celebrates the joys of childhood and encourages the independence of youth...Values lifelong learning, encourages friendship among adults of all ages and extends special assistance to elders.