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Location and Job Title:

Member Sales and Service Lead
Minnesota JCC
1375 St Paul Ave
St Paul, MN 55116

Principal Responsibilities:

As our new Member Sales and Services Lead you will:
  • Generate leads and new membership sales
  • Create awareness of the Center through community outreach and connectivity
  • Grow profit centers through promotion of club services to new and prospective members
  • Deliver an exceptional customer service experience for club members
  • Sustain and support membership retention through member engagement
  • Provide needs analysis and personalized / customized site tours for potential members
  • Assist with training and developing the Customer Service Desk Team
  • Ensure smooth operations of all desk functions
  • Create continuity and consistency amongst the desks by assisting with staff schedules, delivering timely information to the team and establishing accountability for service standards
  • Work collaboratively with CSM to promote and cross-sell programs. Take information from CSM and coordinate information flow to the Customer Service Desk Team
  • Assist with membership save opportunities by utilizing appropriate save tactics
  • Assist members with membership change inquiries
  • Ensure clear communication to Customer Service Desk Team for all programming and operational updates and changes
  • Provide scheduling support for ancillary services, including enrichment programming, afterschool care, sports and recreation, aquatics, personal training and pilates.
  • Assist members with purchases of center programs
  • Provide scheduling support for ancillary services, including enrichment programming, afterschool care, sports and recreation, aquatics, personal training and pilates.
  • Keep service desk clean and orderly and well-stocked with flyers, retail items, etc.
  • Update desk reference materials such as safety guidelines, emergency log, lost and found ledger, etc.
  • Fill in for shifts other than assigned when required
  • Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude
  • Greet and welcome new fitness center members, assist with membership enrollment and front desk operations
  • Assist and provide information for financial tracking reports
  • Assist with accurate fitness center membership reports
  • Respond to Member's concerns, suggestions and complaints in a timely, professional and consistent manner.
  • Answer phone calls and assist callers or transfer to appropriate department/staff

Minimum Qualifications:

The Ideal Candidate will have:

Salary:

45,000 - 55,000

Agency Information:

JCC in St. Paul, MN