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Location and Job Title:

Evening Receptionist/ Building Supervisor - Forest Hills
Commonpoint Queens - Samuel Field Y
58-20 Little Neck Parkway
Little Neck, NY 11362

Principal Responsibilities:

RESPONSIBILITIES OF THE JOB

?To be responsible for and help provide evening coverage agency switchboard during evenings, Sundays, Holidays and summer programs.
?Responsible for the operations of the building during evening hours such as answering telephone, redirecting communication to appropriate staff members, working with security, overseeing health and safety of clients in the building, and being the point person for reception.
?To coordinate and work together with the program supervisors and department heads.
?To help enforce courtesy and politeness to all staff and clients and maintain patience with clients and fellow staff
?To be aware of any recurring problems with staff, clients and patrons.
?Learn and help manage agency data/client management software.
?Sell and give information about different agency programs, services, and offerings.
?Communication with staff in distributing memos, mail, and other notices as needed, updating information for staff lists, phone extensions, updating staff names on mailboxes and keeping on top of information that is put on the bulletin board.
?Understand how to use the scheduling software and ensure the proper groups are using the proper spaces.
?To be responsible to help set up program rosters as needed.
?To be part of the agency process in registering for all programs and services.
?To perform other clerical duties as assigned.
?Become familiar with agency security protocols
?May perform any and all duties as Clerk-Typist or as assigned by your supervisor or other department heads.
?To help train any staff for the reception desk.

Minimum Qualifications:

QUALIFICATIONS

• Preferably 3-4 years of administrative experience that includes receptionist work in an office setting; experience in non-profit environment a plus; college degree preferred.
• Excellent customer service skills. Must be friendly, engaging and patient with callers, clients, and guests.
• Experience working within an office environment in an administrative capacity.
• Ability to work efficiently and effectively under pressure to meet production deadlines.
• Attention to detail and problem solving skills.
• Excellent time management skills and ability to prioritize daily workload.
• Demonstrate cultural competency through familiarity in working with people from a very diverse number of backgrounds.
• Must have excellent interpersonal skills as well as verbal and written communication skills.
• Computer literate, including experience with all Microsoft Office software packages; Google Drive (Gmail, Calendar, Contacts, Docs, Sheets, etc.); knowledge of room reservation software; and efficient use of the Internet.
• CPR/First AID Certification (we will help you obtain this if you do not have it)

JOB DETAILS

Salary: 42-45K
This is a non-Union position.
Schedule: This is a Full-Time position. The times are still to-be-determined. Late nights and weekends as needed. Typical shift is 3:30-11:30pm.
Benefits: Health insurance and discounted rates for agency services.
Expected Start Date: ASAP
Location: Forest Hills, NY

APPLICATION PROCESS

Please email your resume with the subject line "Evening Switchboard Operator" to rhersch@commonpointqueens.org

ONLY HIGHLY QUALIFIED CANDIDATES WILL BE CONTACTED

Salary:

$35,000 - $45,000

Agency Information:

Commonpoint Queens is a non-profit, multi service agency with a flagship site in Forest Hills and 50 additional sites throughout the community that provides a diverse array of programs and services to over 35,000. Our mission is to sustain and enhance the quality of family and individual life for all members of our community, regardless of religion, ethnic or cultural background, national origin, gender identity or expression, sexual preference, age, or disability, within a pervasive and inclusive environment that facilitates individual growth, meets individual needs and builds community. We accomplish this mission through a broad range of social, educational, and recreational services that reach community members of all ages and backgrounds.