JCC Greater Boston (JCC), a forward-thinking leader among Jewish Community Centers nationally, and one the largest Jewish organizations in New England, seeks a proactive, creative and collaborative team player to serve as its Business Office Director. Reporting directly to the Assistant Vice President of Finance and Administration, this valued member of the JCC Greater Boston team oversees the Business Office and supports the organization in managing the accounts, receivables, and customer support for families and participants. This role will be a crucial player in helping JCC Greater Boston build more dynamic and actionable data for participant management, participant support, as well as for program, marketing and new business development endeavors. This role also sits on the organization's management team.
The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs or background. We are guided by JCC Greater Boston core values - Belonging, Joyfulness, Collaboration and Transformation - which resonate with those of all backgrounds.
The Business Office Manager will manage a team of 2-3 who are responsible for creating participant accounts, creating and processing invoices for participants, processing refunds, establishing payment plans, working with collection agencies on overdue payments, and communicating with clients regarding billing and payments. The Business Office also works closely with Program Directors to implement participant policies, program offerings, promotional activities, and contract requirements. This role will collaborate with program departments to ensure that participants are well supported, that participant requests are resolved, and to continuously improve the participant experience with JCC Greater Boston. This role will also partner deeply with the Technology team to increase efficiency and provide more seamless support for participants including the launch of a new CRM system.
This is an exciting opportunity for an individual with proven financial, operational, and managerial expertise to participate in shaping the future of the JCC Greater Boston.
QUALIFICATIONS/BASIC JOB REQUIREMENTS:
JCC Greater Boston takes the welfare and safety of staff and program participants very seriously. We have aligned all of our operating procedures with guidance from the CDC, DEEC (Department of Early Education and Care) and the local and state Departments of Public Health. Our practices include ensuring proper physical distancing, sanitation, hygiene, and use of face coverings to promote the health of our staff and program participants. COVID safety training is mandatory for all staff.
Staff and participants are required to wear masks at all times. Group sizes are limited and JCC staff ensure state guidelines for social distancing are adhered to. Participants and staff are encouraged to hand wash often and sanitizer is readily available. Common materials and surfaces are disinfected throughout the day. We conduct a health screen for all participants and staff upon entering our JCCGB buildings. This screening includes a questionnaire about symptoms and possible exposures as well as a temperature check.
JCC Greater Boston welcomes applicants from diverse backgrounds who meet the requirements specified above. If you want to share your talents with a great team, please send a cover letter and your resume to Financefirstname.lastname@example.org.
55,000 - 65,000
JCC Greater Boston is a nonprofit organization with roots in earlier Settlement Houses and Young Men's Hebrew Associations, the JCC of Greater Boston today offers a wide range of services and program activities throughout the Greater Boston region (~50,000 individuals annually in 98 communities). JCC programs include four preschools, three day camps, early parenting support, a fully equipped fitness and aquatic center, arts and culture classes, performances and lectures, and Jewish holiday celebrations. The JCC's pre-pandemic operating budget was $25 million. The 2020 budget contracted significantly reflecting the necessary move from in person programming to virtual offerings. The budget continues to adjust upward in 2021 and is expected to move back to pre-pandemic revenue targets by 2022.
Our vision is to create a vibrant and evolving Jewish community where everyone belongs. Our mission is to be at the heart of that community by