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Location and Job Title:
Welcome Desk Specialist
801 Percy Warner Blvd
Nashville, TN 37205
To apply, please send cover letter and resume to firstname.lastname@example.org
The Welcome Desk Specialist is responsible for greeting and welcoming members, answering questions and upselling programs and services. This position requires dependability, flexibility, ability to multi-task and attention to detail. Must be able to work evenings and weekends, with flexibility to cover other shifts, as needed. This position can be part-time or full-time.
1. Customer service is a priority! Make all members and guests at the Gordon JCC feel welcome.
2. Greet all individuals coming into the Gordon JCC and provide the information and/or services requested in a positive manner.
3. Request member identification scan cards to ensure member is in good standing. Follow procedures for members who do not have proper ID.
4. Greet all visitors and members and verify membership status upon check-in.
5. Provide information regarding Gordon JCC membership, policies and procedures, program events and classes, current and upcoming activities.
6. Answer incoming calls and route calls using proper phone etiquette.
1. Professional and friendly attitude is essential
2. Must provide excellent customer service to members, guests, visitors, and colleagues
3. Must be reliable and dependable regarding attendance
4. Must respect and maintain confidentiality of members and information
5. Must be able to able to work additional shifts on an as-needed basis
6. Customer service experience a plus
7. Computer skills a plus.
The work environment characteristics are representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. The physical demands of the position include sitting for long periods of time. Incumbents are required to use computers, telephones, and other general office equipment.
The Gordon Jewish Community Center
(Gordon JCC) is at the center of Jewish life in Nashville, providing recreational,
educational, social and cultural programs and services to over 1,700 member
families. Located on a beautiful 52-acre campus in west Nashville, it is a
place where non-Jews are welcome to join, play and learn side by side with
their Jewish neighbors. Camp Davis, established in 1930's, provides a day camp
experience for hundreds of school-age children each summer.