General Position Summary
The Front Desk is the central hub of the Levite Jewish Community Center. Front Desk Customer Experience Team Members (Team Members) are responsible for providing logistical information, checking members into the facility, and maintaining a positive attitude when talking to members and coworkers. Team member is the first point of contact for all entering the front entrance and are thus responsible for creating a welcoming and friendly environment where everyone is treated with dignity and respect, in a friendly and personalized manner
In a typical day, team member can expect to perform reception services at the front desk. This includes, but is not limited to, greeting and screening LJCC members and visitors; ensuring that each signs-in or presents a membership card. You will also answer a multi-line telephone; screen and direct calls to appropriate personnel; take accurate messages. Provide information in response to general inquiries, including questions about membership, programs, schedules, center services, etc.
A qualified team member candidate will be able to provide top tier, exceptional service in a fast-paced environment while communicating information about our membership plans, events, and programs knowledgably and professionally. A qualified candidate is willing to go above and beyond to ensure a positive experience for our members and guests.
We are currently seeking high energy, reliable candidates who can work flexible shifts that include evenings or early mornings and weekends or holidays. This position will primarily work 5 AM to 9 AM and weekend coverage as needed.
Membership information. Ability to foresee Members and Guests needs and take any action needed.
Recurring work situations with occasional variations from the norm. Job involves a moderate degree of complexity. Operates from established and well-known procedures typically but may have to use a high degree of creativity in meeting the individual need of the member or guest. Operates independently with minimal supervision.
Contacts are made with others both inside and outside of the LJCC. Fulfill the needs of our members and guests by providing services on-site through the use of both phone and face-to-face interactions. Must be able to handle confidential/sensitive information of our members and guests with the utmost discretion.
Education and/or Experience
Reports to: Membership Director
Through the lens of Jewish identity and values, the Levite Jewish Community Center provides a welcoming, family-oriented gathering place for a diverse membership to engage in a meaningful experience of the mind, body and soul.
The Levite Jewish Community Center will be recognized as a model for member-centered, high quality Jewish programming, education and recreation. We will be known for superior facilities and visionary leadership through financial sustainability and community outreach.