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Location and Job Title:

Welcome Desk Associate & Membership Specialist
Mandel JCC of the Palm Beaches, Boynton Beach
8500 Jog Rd
Boynton Beach, FL 33472

Principal Responsibilities:

Responsible for providing membership, program, class and event information to members and prospective members, greeting and assisting members and guests, as well as handling all incoming telephone calls, incoming and outgoing packages and mail. Position is the first staff representative seen or heard at the Mandel JCC and must have strong customer service skills and be reliable and punctual. Work schedule is generally 40 hours during each work week Sunday - Saturday with evening or weekend work as directed by work schedule, programs and deadlines.

Responsible for providing membership, program, class and event information (catalogs, flyers, etc.) to members and prospective members when asked;
Answering the JCC's main phone line and appropriately directing calls;
Assists with registration process for various programs, classes and events as needed;
Responsible for ensuring that all money collected is recorded and deposited timely as directed by the JCC's standard operating procedure;
Works closely with the Membership Manager as needed identifying areas of strength and weaknesses at the front desk while suggesting ways to improve upon them;
Responsible for maintaining front desk activity logs; (i.e. deliveries)
Ability to work efficiently, effectively and independently to complete assignments in a fast-paced environment with multiple competing tasks and demands;
Ability to work collaboratively with agency staff members to form a positive, supportive team atmosphere, and maintain courteous and professional working relationships with clients, vendors and outside contacts of agency;
Ensures strict confidentiality of privileged information; Maintains adherence to all company policies and procedures, including agency safety requirements;
Must work the days and hours to perform all assigned responsibilities and tasks, and be punctual and timely in meeting all performance requirements, including but not limited to, attendance standards and work deadlines;
Any additional duties agreed upon by the Membership Manager

Minimum Qualifications:

High school diploma;
1-2 years' experience in hospitality/service industry
Previous experience in guest services is preferred but not required;
Must be proficient in use of standard office equipment, computer programs and have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint);
Demonstrated ability to effectively interact with management, co-workers, vendors, and clients in a manner which encourages harmonious working relationships, enhances the image and reputation of the agency and promotes positive client/agency relations;
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy;
Ability to comprehend the consequences of various problem situations and to refer them to the appropriate people for resolution;
Strong interpersonal communication skills: oral, reading and writing;
Ability to work effectively with a wide range of constituencies in a diverse community;
Ability and willingness to participate in ongoing professional development activities in order to keep current on new developments in the field and to enhance skills already maintained;
Ability to multi-task;
Strong organizational skills
Must be able to work independently and follow through on assigned tasks.

Agency Information:

The Mandel JCC of the Palm Beaches is a non-profit organization open to the community providing a number of activities and programs for all ages including early childhood, afterschool programming, sports, fitness, arts and culture, aquatics, summer camp, and more.