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Location and Job Title:

Welcome Desk Supervisor
Mandel JCC of the Palm Beaches, Boynton Beach
8500 Jog Rd
Boynton Beach, FL 33472

Principal Responsibilities:

Position Summary:

Responsible for the successful operation of the welcome desk which includes hiring, training, managing, and overseeing the welcome desk staff to ensure members receive the highest level of customer service possible. This includes acting as the lead customer service contact for members and guests, answering questions and other member communications, acting as a liaison between the welcome desk and all other departments, providing membership, program, class and event information to members and prospective members, greeting and assisting members and guests, as well as handling all incoming telephone calls, incoming and outgoing packages and mail. Position is the first staff representative seen or heard at the Mandel JCC.Work is supervised by the Membership Manager on a limited basis.Work schedule is generally 40 hours during each work week Sunday - Saturday with evening or weekend work as directed by work schedule, programs and deadlines.


Minimum Qualifications:




The Mandel Jewish Community Center of the Palm Beaches, Inc. (Mandel JCC) does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. A non-discrimination clause concerning employment opportunity is incorporated in the Personnel Manual. The Mandel JCC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Agency Information:

Agency Information:

The Mandel JCC is a non-profit social services agency founded upon Jewish ethics and values. Committed to meeting the ever-changing needs of the entire community, the JCC strengthens Jewish identity and enriches quality of life through diversified social, educational, recreational, and cultural programs. Operating out of two facilities throughout Palm Beach County, the JCC provides the total community with a forum for open dialogue and offers inclusive wellness, education, and community services for members and guests of all backgrounds.